Shipping Policy

1. Scope of Shipping

Our “shipping” services may include:

• Delivery of travel documents, vouchers, or itineraries (digital or physical)

• Coordination of athlete gear, bicycles, or event equipment

• Merchandise or event kit distribution (where applicable)

All shipments or deliveries are handled in coordination with verified logistics or courier partners to ensure reliability and tracking.

2. Delivery Timelines

• Digital documents such as itineraries, confirmations, and vouchers are typically sent via email within the agreed booking timeline.

• Physical items (e.g., event kits, gear, or merchandise) will be shipped based on your location and partner availability. Estimated delivery timelines will be communicated at the time of dispatch.

• Shipping or delivery times may vary depending on destination, customs clearance, or unforeseen logistical delays.

3. Shipping Charges

• Any applicable shipping, courier, or handling fees will be communicated prior to confirmation.

• Charges may vary based on destination, package size, and delivery speed.

• For international deliveries, customs duties or taxes (if applicable) are the responsibility of the recipient.

4. Tracking and Communication

Once an item is shipped, clients will receive tracking details via email or WhatsApp (where available).
FlyAthletes will assist in following up with logistics partners but cannot guarantee delivery timelines once an item is in transit.

5. Damage or Loss During Transit

While we take utmost care in packaging and coordinating shipments, FlyAthletes is not liable for delays, loss, or damage occurring during transit by third-party logistics providers.
Clients are advised to inspect deliveries upon receipt and report any issues within 48 hours of delivery.

6. Returns and Replacements

Since most FlyAthletes services are experiential (travel, logistics, or event-based), returns are generally not applicable.
However, in case of damaged or incorrect merchandise, replacement or refund decisions will be made on a case-by-case basis after review.

7. Contact Us

For questions or updates regarding your delivery or shipping status, please contact our support team:
📧 subbu@flyathletes.in